1. Introduction
Welcome to 991jl. This Privacy Policy explains how 991jl ("we," "us," or "our") collects, uses, stores, and protects personal information when you use our website at 991jl.best and all related services. By accessing or using 991jl, you agree to the terms described in this Privacy Policy.
This policy applies to all users of the 991jl platform — whether you're registering for the first time, making a deposit, playing bingo, or just browsing our games. We are committed to protecting your privacy in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations as enforced by the National Privacy Commission of the Philippines.
If you have any concerns about how 991jl handles your personal data, please don't hesitate to get in touch. We're here to help, and we take every concern seriously.
Quick note: This Privacy Policy is written in plain, straightforward language so every kabayan can understand it — not just the lawyers. We believe you deserve to know exactly what's happening with your data.
2. Data We Collect
991jl collects personal data in several ways — directly from you, automatically when you use our platform, and in some cases from third-party verification services. Here's a breakdown of the types of information we may collect:
2.1 Information You Provide Directly
- Registration details: Full name, date of birth, email address, mobile number, and residential address in the Philippines.
- Account credentials: Username and encrypted password.
- Identity verification (KYC): Government-issued ID such as Philippine passport, SSS ID, UMID, PhilHealth ID, or driver's license, as required by our licensing obligations.
- Payment information: GCash number, Maya account, bank account details (BDO, BPI, UnionBank), or card details (Visa/Mastercard) for processing deposits and withdrawals. Note: full card numbers are never stored on our servers.
- Communication records: Messages you send to our support team, including live chat logs and email correspondence.
2.2 Information Collected Automatically
- Device and browser data: IP address, browser type and version, operating system, device model, and screen resolution.
- Usage data: Pages visited, games played, time spent on site, clicks, and navigation paths within the 991jl platform.
- Transaction records: Deposit and withdrawal history, bet amounts, game results, and account balance changes.
- Location data: General geographic location based on your IP address, used to verify that you are accessing 991jl from the Philippines and to comply with jurisdictional requirements.
2.3 Information from Third Parties
- Identity verification services: We may use third-party KYC providers to verify your identity documents as part of our anti-money laundering (AML) compliance process.
- Payment processors: GCash, Maya, and other payment partners may share transaction status and basic account confirmation details with us to process your payments securely.
- Analytics providers: Aggregated, anonymised data from analytics tools helps us understand how players use 991jl and improve the experience.
3. How We Use Your Data
991jl uses your personal data only for legitimate, clearly defined purposes. We never use your data for anything beyond what is described in this policy. Here's how we put your information to use:
- Account management: To create, verify, and maintain your 991jl account, and to keep it secure.
- Processing transactions: To handle deposits via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and bank transfers, as well as to process withdrawal requests to your preferred payment method.
- Identity verification and compliance: To comply with KYC requirements, anti-money laundering (AML) laws, and PAGCOR licensing obligations applicable to online gaming operators in the Philippines.
- Game delivery and platform operation: To let you access bingo, sports betting, baccarat, card games, color game, roulette, and all other games on the 991jl platform.
- Customer support: To respond to your questions, resolve account issues, and assist you through our support channels.
- Fraud prevention and security: To detect, investigate, and prevent fraud, money laundering, cheating, and other activities that could harm you or our platform.
- Responsible gaming: To monitor gameplay patterns, enforce self-exclusion requests, and promote safer gambling habits among Filipino players.
- Communications: To send you important account notifications, security alerts, and — with your consent — promotional offers and bonuses available on 991jl.
- Platform improvement: To analyse how players interact with 991jl and make data-driven improvements to the user experience.
- Legal compliance: To fulfil obligations under Philippine law, court orders, or regulatory requirements issued by the NPC or other competent authorities.
We only process your data when we have a valid legal basis to do so — including your consent, the performance of a contract (your account with us), compliance with legal obligations, or our legitimate interests in operating a secure and fair gaming platform.
4. Sharing Your Data
991jl does not sell, rent, or trade your personal data to third parties for marketing purposes. However, there are specific situations where we may need to share your information with trusted partners or as required by law.
4.1 Service Providers
We work with carefully selected third-party service providers who help us deliver the 991jl platform. These include payment processors (GCash, Maya, BDO, BPI), KYC verification providers, cloud infrastructure partners, and customer support tools. All service providers are bound by strict data processing agreements and are not permitted to use your data for their own purposes.
4.2 Legal and Regulatory Authorities
We may disclose your personal data when required to do so by Philippine law, court orders, or regulatory requests from PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent government bodies. We will only disclose what is strictly necessary and will notify you where legally permitted.
4.3 Business Transfers
In the unlikely event of a merger, acquisition, or sale of 991jl's assets, your data may be transferred to the new entity. If this occurs, you will be notified in advance, and the new entity will be required to honour this Privacy Policy.
4.4 With Your Consent
In other situations, we may share your data only with your explicit prior consent. You can withdraw that consent at any time by contacting us.
5. Cookies & Tracking Technologies
991jl uses cookies and similar tracking technologies to improve your experience on our platform. Here's what you should know:
- Essential cookies: These are required for 991jl to function properly — they handle login sessions, keep you signed in, and protect against fraud. You cannot disable these without affecting platform functionality.
- Performance cookies: These collect anonymised data about how you use the site so we can identify slow-loading pages, broken features, and areas for improvement.
- Preference cookies: These remember your language settings, display preferences, and other personalisation choices you've made on 991jl.
- Analytics cookies: We use analytics tools to understand traffic patterns, popular games, and user behaviour in aggregate — none of this data identifies you personally.
You can control cookie preferences through your browser settings at any time. Please note that disabling some cookies may affect your ability to use certain features of the 991jl platform.
6. Data Security
Keeping your data safe is one of 991jl's top priorities. We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse.
- Encryption in transit and at rest: All data transmitted between your device and 991jl is encrypted using TLS 1.3. Sensitive stored data is protected with AES-256 encryption.
- Access controls: Only authorised 991jl staff with a legitimate need can access personal data, and all access is logged and monitored.
- Firewalls and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems.
- Regular security audits: We conduct regular penetration testing and security audits to identify and address vulnerabilities before they can be exploited.
- Two-factor authentication (2FA): 991jl supports and encourages 2FA on all player accounts for an added layer of protection.
- Incident response: In the event of a data breach that affects your rights, we will notify you and the National Privacy Commission within the timeframes required by the Data Privacy Act.
While we take every reasonable precaution, no online system is 100% secure. We encourage you to use a strong, unique password for your 991jl account and to never share your login credentials with anyone.
7. Data Retention
991jl does not hold on to your personal data longer than necessary. We retain your information based on the following guidelines:
- Active accounts: Your personal data is retained for as long as your 991jl account is active and you continue to use our services.
- Closed accounts: After you close your account, we retain your data for a minimum of five (5) years to comply with our anti-money laundering (AML) obligations under Philippine law and PAGCOR regulations.
- Transaction records: Financial transaction records are retained for a minimum of five (5) years as required by the AMLC and relevant tax regulations.
- Support communications: Customer support records are retained for up to two (2) years from the date of last interaction, unless they are part of an ongoing dispute or legal matter.
- Marketing data: If you've opted in to marketing communications, your preferences are retained until you opt out. After opting out, we'll keep a record of your opt-out to ensure we don't accidentally contact you again.
When retention periods expire, your data is securely deleted or anonymised in a way that can no longer be linked back to you.
8. Your Rights Under Philippine Law
Under the Data Privacy Act of 2012 and as a valued 991jl player, you have the following rights regarding your personal data:
- Right to be informed: You have the right to know how your personal data is being collected and processed — which is exactly what this Privacy Policy is for.
- Right to access: You can request a copy of all personal data we hold about you at any time.
- Right to correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
- Right to erasure (right to be forgotten): You can request the deletion of your personal data, subject to our legal retention obligations under AML law and PAGCOR regulations.
- Right to object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.
- Right to data portability: You can request a copy of your data in a structured, commonly used, machine-readable format.
- Right to complain: If you believe your privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines.
To exercise any of these rights, please contact us at the email address provided in Section 12. We will respond to your request within fifteen (15) business days, as required by the NPC guidelines.
9. Protection of Minors
991jl is strictly for adults aged 21 years and above, in line with Philippine gaming laws. We do not knowingly collect personal data from minors. During registration, we require users to confirm their age and submit government-issued identification as part of our KYC process.
If we discover that a minor has registered on the 991jl platform, we will immediately suspend the account, delete all associated personal data, and refund any deposited funds to the payment method used. If you believe a minor has accessed our platform, please notify us immediately at the contact details in Section 12 so we can act without delay.
Parents and guardians are encouraged to use parental control software and to educate young people about responsible internet use.
10. Third-Party Links
The 991jl platform may contain links to third-party websites or services, such as payment partners or game providers. Please note that once you leave our platform, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of any third-party websites.
We recommend that you read the privacy policy of any external site you visit before providing any personal information.
11. Changes to This Privacy Policy
991jl may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data practices. When we make significant changes, we will:
- Post the updated policy on this page with the revised "Last Updated" date.
- Send a notification to your registered email address for material changes.
- Display a notice on the 991jl platform when you next log in.
Your continued use of 991jl after a policy update constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, please stop using our services and contact us to close your account and request deletion of your data.
We encourage you to review this page periodically to stay informed about how 991jl protects your privacy.
